Privacy Policy - UMA Support & Care Pty Ltd
Effective Date: 23 May 2025
ABN: 24686697316
Website:
Email: info@umasupport.org
UMA Support & Care Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We also adhere to the NDIS Code of Conduct and NDIS Practice Standards.
1. What We Collect
We may collect:
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Name, contact details, DOB
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NDIS number, goals, funding category
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Health, disability, medical and support information
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Emergency contacts and stakeholder details
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Records of services delivered
2. How We Collect It
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Directly from you, your guardian, or representative
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Through referral partners (e.g., plan managers, support coordinators)
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Via our forms, phone calls, or emails
3. Why We Collect It
To:
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Deliver and personalise support services
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Coordinate with NDIS and allied services
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Meet legal, safety, and compliance obligations
4. How We Store It
Your data is securely stored in password-protected digital files and cloud-based platforms. Access is limited to authorised team members.
5. Who We Share It With
Only with:
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NDIS plan managers, coordinators, or providers involved in your care
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Third parties with your written consent
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Legal or emergency services if required by law or risk
6. Access and Updates
You have the right to access and update your personal information.
Email: hello@umasupport.com.au
Terms & Conditions – UMA Support & Care PTY LTD
By engaging UMA Support & Care’s services, you agree to the terms outlined below and in your signed NDIS Service Agreement.
1. Service Eligibility
Services are available to NDIS participants with active plans. You may need to provide plan details before starting support.
2. Booking and Cancellation
Appointments require a minimum of 24 hours' notice for changes.
Short notice cancellations (under 7 days) may incur fees per NDIS Pricing Arrangements.
3. Your Responsibilities
You agree to:
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Provide accurate information about your needs and goals
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Respect our staff and services
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Communicate any changes in your plan, health, or preferences
4. Our Responsibilities
UMA Support agrees to:
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Deliver safe, respectful, and timely services
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Maintain your privacy and dignity
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Actively communicate and collaborate with you and your supports
5. Intellectual Property
All content, materials, and logos remain the property of UMA Support & Care. Use without written permission is prohibited.
6. Feedback & Complaints
We welcome your feedback. If something doesn’t feel right, please contact us: info@umasupport.org
7. Cookies/Analytics
We may use cookies or analytical tools to monitor website usage and improve user experience. You can adjust your browser settings to disable cookies
8. Third-Party Links Disclaimer
Our website may contain links to external websites operated by third parties. These links are provided for your convenience and information. UMA Support & Care Pty Ltd is not responsible for the privacy practices, security, or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
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